A. Web hosting is the service that makes your website available to others on the internet. When you rent web space you are renting space on a very fast computer that is connected full time to the internet via a high speed connection.

When someone types in your web address, like www.your-website.com, they are automatically directed to the web hosting company computers where your website is located, like Cozomo.com

A. A domain name is your internet address, like www.cozomo.com. Just as your house or apartment has its own unique identifying address for the post office, so does each and every website on the internet.

The actual address used by computers on the internet is in a numerical format and is referred to as an IP, or Internet Protocol, address. An IP address takes the form of four series of numbers separated by periods. An example of an IP address is 215.55.255.145, and as you can see this would not be easy for most of us to remember.

So to compensate, the domain "name" system was created, allowing us to use easy to remember names instead of numbers. Its much easier to remember a website named "cozomo.com" than it is to remember a string of number such as 215.55.255.145.

A. Getting started with Cozomo is easy. First, choose one or our four quality hosting packages that best suits your needs and sign-up for it using our simple, secure online system.

During the sign-up process, you will have the option to choose your new domain name (www.your-domain-name.com), or you can use a domain name you already have. You will then receive detailed emails explaining how to access your server and how to use your Cozomo Web Control Panel. For more information on getting started with Cozomo Hosting, see www.cozomo.com/start.

A. There are lots of ways to create a website. You can enter all of your HTML code manually or can use a "WYSIWYG" (What You See Is What You Get) program to do it for you.

Assuming you are new to webpage design, we would suggest using a tool to help build your pages. The most popular program for building websites today is Dreamweaver. Dreamweaver is an easy to use HTML editor that allows you to build a website without knowing how to code HTML. If you choose to use Dreamweaver, we recommend two helpful books for beginners:

1. Teach Yourself Visually: Dreamweaver MX 2004
2. Dreamweaver MX 2004 for Dummies

Another option is the Cozomo SiteStudio. We offer all of our customers this free website building software. SiteStudio is an easy, instant website builder integrated into your Cozomo Web Control Panel that works through your browser.
To use Cozomo SiteStudio, login to your Cozomo Control Panel and click on the SiteStudio icon . By default, SiteStudio is turned off. Click the 'Off' icon to turn SiteStudio 'On' . Follow the easy, step-by-step instructions and you will have your website online in no time.

A. Yes you can. If you registered your domain name with a third party registrar like GoDaddy, then you need to 'point' the domain name at the Cozomo Name Servers. This means, that when someone types your domain name into a web browser, the browser knows where to look for the website.

The process is fairly simple. Login to your domain registrar account (like GoDaddy.com) and click on the domain you wish to point at Cozomo. Click on the Domain Name Server or DNS link and change the information to NS1.COZOMO.COM and NS2.COZOMO.COM and apply the changes. It might take up to 24 hours to see the changes, as all the name servers in the world need time to update.

Note: If you registered your domain name though another hosting company, then your domain was probably registered through a third-party domain registrar. Contact your old hosting company and ask how to change your domain DNS information. If your domain is in fact registered through a third party registrar, then you can deal directly with the third party registrar company and you do not need to go through your old web hosting company. Remember, you own your domain name, not your hosting company.

A. Click here, enter your username and click 'Get Password'. An email will be sent to the email address we have on file containing your password. If you are still having trouble, email us support@cozomo.com

A. All of your account settings, including your email, can be setup and administered via your easy-to-use Cozomo Control Panel. To login to your control panel, click on the "Login" menu button at the top right of this page.
Once you are logged in, look for your email icon and click on it. You will now see your Mail Manager with options to create new email accounts, setup auto responders, email aliases and much more.

For individual email account options, click on the email address you wish to change (in the above example, you would click on the postmaster@cozomo.com link).

For more information on this, see our video tutorials.

A. To setup your email using an email program such as Outlook, you will need four pieces of information. In the Cozomo system, this information is formatted as follows:

1. Your incoming mail = mail.your-domian-name.com
2. Your outgoing mail = mail.your-domian-name.com *
3. Username = your-user-name@your-domian-name.com
4. Password = Your Password

Different email applications will have different setup processes, but they will all require these four pieces of information. Check the help section of the specific application you are using for instructions on setting up email accounts.

For more information on this, see our video tutorials.

* This configuration is for sending email from your Cozomo account. If you choose to send email via your ISP (Internet Service Provider), then you will need to set it up as per their requirements. This will be something like smtp.your-ISP.com and your ISP password. Check with your ISP for setup instructions.

A. To login to your user friendly control panel, simply click on the Login button on the main menu and enter your Cozomo user name and password. The Cozomo control panel allows you to look after every aspect of your website including domains, email, web statistics, billing and much more.

A. FTP stands for File Transfer Protocol and is a standard Internet protocol like HTTP (Hypertext Transfer Protocol), which transfers displayable webpages. FTP is the simplest way to exchange files between computers on the Internet and is most commonly used to update and maintain websites. You will need an FTP client to access your Cozomo server and to upload and download your webpages.

There are lots of good FTP clients available. We recommend two user friendly FTP clients. Tango FTP for windows (only $10.00 with Cozomo discount) and Transmit for Mac ($25.00)

A. To login to a server, you need three pieces of information. In the Cozomo system, this information is formatted as follows:

1. an FTP address = web.cozomo.com or ftp.your-domain-name.com
2. a username = your cozomo username
3. a password = your password

Different FTP applications will have different login processes, but they will all require these three pieces of information. Check the help section of the specific application you are using for instructions on setting up FTP logins.

We recommend two user friendly FTP clients. Tango FTP* and Transmit for Mac ($25.00).

* If you are using our partner FTP client, Tango FTP, they have extensive and well written FTP tutorials here.